CallMiner and AWS Connect

A Perfect Match for your Contact Center

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Whitepaper: CallMiner and AWS Connect: A Perfect Match for your Contact Center - Part 1

CallMiner Eureka is a cloud-based customer engagement analytics platform that uses artificial intelligence (AI) to transform your Amazon Connect voice conversations into structured data and analyzes that data to uncover powerful business insights about your customers, your products and services and contact center performance.

This integration enables Amazon Connect to send customer interaction data (recordings and call metadata) to Eureka for analysis, using an Amazon Kinesis data stream. Eureka automatically transcribes, categorizes, and scores those customer interactions to create intelligence-at-scale that leads to: better customer experience, improved contact center efficiency, and reduced regulatory, compliance and legal risks.

Macrosoft proudly presents ourselves as an APN partner of Amazon Web Services and a strategic partner of CallMiner. We have technicians certified in both services to help get your contact center up and running with actionable insights from CallMiner’s conversational analytics.

Download the Whitepaper to learn more on how CallMiner and Amazon Connect work perfectly together to give your Contact Center the edge.