CallMiner Eureka Illuminate

Illuminate: A real life example of how useful it can be

Macrosoft has partnered with CallMiner to deliver Speech Analytics to our customers. One new feature in the Call Miner Eureka Engagement technology platform issued in 2020 is Illuminate. It is an AI-driven search capability that can greatly assist analysts to update and fine tune their search words and logic for setting up categories in their scorecards, for example.

In this paper, we briefly explain how to use Illuminate and what is its intended value. We describe the 3 sections of Eureka where Illuminate can currently be used, and how it greatly helps in each of these areas.