Identifying Benefits and Calculating ROI of CallMiner Investment
Macrosoft has partnered with CallMiner to deliver Speech Analytics to our customers. A contact center manager considering a move to CallMiner’s interaction analytics technology will no doubt have to put together a reasonable business plan to justify the investment. The manager will need first to define and quantify the most relevant benefits for their contact center situation, making sure they are understandable and measurable.
In this paper, we provide recommendations on how to zero in on benefits that best apply to your situation, and on ways to factor these benefits into a simple business plan.
This white paper explains how interaction analytics creates value and rapid ROI with examples from real-world deployments. Macrosoft is prepared to support our clients in generating and maintaining a simple and compelling business plan for CallMiner technology.Download Macrosoft's CallMiner ROI Whitepaper to learn more how we can you achieve your Return on Investment goals on CallMiner Implementation