Macrosoft's CallMiner Services

Macrosoft - CallMiner Implementation Services Brochure

Macrosoft has partnered with CallMiner to deliver Speech Analytics to our customers. By doing so we are able to help organizations analyze their call recordings or online chats to enhance their customer experience. Speech Analytics enables organizations to:

• Measure customer satisfaction
• Understand Sentiment
• Identify product and service issues
• Voice of the Employee and Voice of the Customer
• Reveal the unexpected

If you are only able to check the quality of your calls on a small percentage, let us help you analyze ALL of our recordings to provide higher quality customer engagement analytics to your business.