Case Study - Transforming Communication A Custom Microsoft Teams Dialer Add-on by Macrosoft
The Teams Dialer Add-on is a powerful application designed to enhance the calling experience for
users by integrating the Unified Communications Platform with Microsoft Teams. This add-on
allows users to initiate calls directly from their Teams contacts, utilizing either their desktop phone
or a soft-phone connected to the Unified Communications System. By leveraging this integration,
organizations can streamline communication and improve overall efficiency.
Macrosoft faced multiple challenges while creating and implementing this one-off custom MS Teams dialer application including integration complexities, user adoption, training and support. But at the end, we were able to fulfill the entire requirements of the client and deployed the add-on successfully.
This case study highlights the importance of adopting integrated communication solutions in today’s fast-paced business environment. Macrosoft’s expertise in custom development ensures a smooth transition to advanced, integrated communication.