In today’s hyper-competitive digital landscape, simply having an online store is no longer enough. Modern consumers expect more—personalized journeys, frictionless checkouts, and unified experiences across every channel and device. The brands that thrive are those that innovate, adapt, and leverage cutting-edge technology to stay ahead.
Salesforce Commerce Cloud (SFCC) is the platform powering some of the world’s most successful B2C brands. But how exactly can it help you multiply your sales by 10X? What are the real-world tactics and strategies that drive exponential growth?
Our exclusive whitepaper, “How Salesforce Commerce Cloud Can 10X Your B2C Sales (Proven Tactics!),” is your roadmap to e-commerce excellence. Packed with actionable insights, industry case studies, and step-by-step guidance, this resource is a must-have for any B2C leader looking to accelerate growth, boost conversion rates, and build lasting customer loyalty.
The e-commerce landscape is evolving at breakneck speed. In 2024, global B2C e-commerce sales surpassed $4.9 trillion, and the pace of change is only accelerating. Customers now expect:
Personalized experiences: 75% of consumers demand tailored interactions and recommendations.
Omnichannel engagement: Shoppers move seamlessly between online, mobile, and in-store touchpoints.
Mobile-first convenience: Over 73% of online shopping now happens on mobile devices.
Frictionless checkout: Cart abandonment rates remain stubbornly high at nearly 70%.
This whitepaper reveals how Salesforce Commerce Cloud empowers you to meet—and exceed—these expectations, turning challenges into opportunities for growth.
Generic shopping experiences are a thing of the past. Today’s consumers want to feel understood and valued at every step of their journey. Salesforce Commerce Cloud’s AI engine, Einstein, enables you to:
Deliver dynamic, personalized product recommendations based on real-time data.
Customize content, promotions, and loyalty rewards to individual preferences.
Increase conversion rates by up to 30% with relevant, timely offers.
Learn how to harness AI at scale to drive repeat purchases, boost customer lifetime value, and create memorable brand experiences.
Your customers don’t think in channels—they think in experiences. Whether they’re browsing on mobile, buying online, or picking up in-store, they expect consistency and convenience.
Inside the whitepaper, you’ll discover:
How to integrate online and offline channels with features like Buy Online, Pick Up In Store (BOPIS), Reserve Online, Return In-Store (BORIS), and endless aisle.
The secrets to real-time inventory synchronization, preventing stockouts and overselling.
Strategies for unified customer service, ensuring every query is resolved quickly and efficiently.
Transform fragmented journeys into seamless, loyalty-building experiences.
Mobile commerce is no longer optional—it’s essential. Yet, many brands struggle with lower mobile conversion rates and high bounce rates.
Our whitepaper details how to:
Deploy responsive storefronts and Progressive Web Apps (PWAs) for lightning-fast mobile experiences.
Implement mobile-specific features like one-click payment, Apple Pay, Google Pay, and biometric authentication.
Use push notifications and location-based promotions to drive engagement and impulse purchases.
See how leading brands have increased mobile sales by up to 40% with Salesforce Commerce Cloud.
Upselling and cross-selling are powerful levers for increasing average order value (AOV). With Salesforce Einstein, you can:
Use collaborative filtering and predictive AI models to recommend complementary products.
Personalize search results and category pages for maximum relevance.
Dynamically adjust pricing, inventory prioritization, and product rankings based on real-time customer behavior and market trends.
Unlock the full potential of AI-powered merchandising and watch your sales soar.
A complicated checkout is the fastest way to lose a sale. The whitepaper outlines proven tactics to:
Minimize friction with streamlined cart and checkout flows.
Support guest checkout and saved payment options for returning customers.
Integrate robust fraud detection and comply with PCI-DSS security standards.
Offer multiple payment options, including buy-now-pay-later (BNPL), to cater to every customer.
Reduce cart abandonment and build trust with a checkout experience customers love.
Data is the new currency of e-commerce success. Salesforce Commerce Cloud provides powerful analytics tools to:
Track customer journeys, sales funnel drop-offs, and campaign effectiveness.
Run A/B tests to optimize site layout, promotions, and content.
Measure customer lifetime value (CLV), repeat purchase rates, and churn to inform your marketing and retention strategies.
Make smarter decisions, faster, with real-time insights at your fingertips.
Peak sales events shouldn’t mean downtime or slow performance. With Salesforce Commerce Cloud, you benefit from:
Global cloud infrastructure that auto-scales during high-traffic periods.
Rapid time-to-market for new features and campaigns with cloud-based development and continuous integration.
Seamless integration with third-party logistics, payment gateways, and ERP systems.
Future-proof your business and ensure you’re always ready for what’s next.
See how industry leaders are achieving breakthrough results:
Adidas: Unified global eCommerce operations, delivering personalized experiences and achieving a 30% increase in conversion rates.
Puma: Improved mobile shopping with a PWA, reducing bounce rates by 25% and increasing mobile sales by 40% in just six months.
L’Oréal: Leveraged omnichannel capabilities to launch seamless BOPIS services and personalized marketing, resulting in a 5X growth in online sales.
These are just a few examples of what’s possible with Salesforce Commerce Cloud. Your brand could be next.
The latest trends and challenges in B2C commerce—and how to overcome them.
A comprehensive overview of Salesforce Commerce Cloud’s capabilities.
Step-by-step tactics to personalize at scale, unify channels, and optimize mobile.
How to leverage AI for smarter merchandising and higher AOV.
Best practices for secure, frictionless checkout and data-driven decision-making.
Key considerations for successful implementation, from strategy alignment to team training.
E-Commerce Directors & Managers: Looking to drive growth and improve KPIs.
Digital Transformation Leaders: Seeking a scalable, future-ready commerce platform.
Marketing & Merchandising Teams: Wanting to deliver personalized, high-converting experiences.
IT & Operations Professionals: Focused on seamless integration and operational efficiency.
C-Suite Executives: Committed to building a customer-centric, innovative brand.
Don’t let your competitors outpace you. Download the whitepaper now and unlock the strategies, tools, and insights you need to transform your e-commerce business.
