Case Study Part 2: Impact of Call Fidelity on Accuracy of Transcriptions and Scorecards
Macrosoft Inc is a Technology Support Partner of CallMiner Eureka.
Call fidelity is by far the most important success factor when it comes to Speech Analysis with CallMiner since most insights come from the transcriptions of the audio, and without good fidelity the transcriptions will be problematic. The more accurate your transcriptions are, the more benefit you will derive from your Speech Analytic platform. So, to make sure you get the most out of your speech analytics platform, it is imperative that the call fidelity be good.
This paper is the second installment of our series about call fidelity impact on automated speech analytics, specifically on transcription and scorecard accuracy.
Our first fidelity paper showed a simple case study to illustrate how important fidelity is. This paper will provide additional case studies showing the impact of call fidelity on the accuracy of speech analytics.
Download Macrosoft's CallMiner Call Fidelity Case Study Part 2 to learn more on how Call Fidelity impacts the accuracy of Transcriptions and Scorecards.
